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New Customer Assistance Centre for STAMFORD and AvK service and parts opens

Cummins Generator Technologies' are pleased to announce the immediate availability of its new Customer Assistance Centre for STAMFORD and AvK service & parts enquiries in Europe, Russia, Middle East & Africa regions.

General Service and Parts identification enquiries from customers in these regions should be directed to the new Customer Assistance Centre in order for the team to coordinate and execute a fast response.

The Customer Assistance Centre is based in Stamford, UK. Normal working hours are GMT 08:30 to 17:00 Monday to Thursday and 08:30 to 15:30 on Fridays. However, we operate 24/7 out-of-hours emergency coverage by phone and email.

Contact details are:-

The existing Cummins Generator Technologies Service email address and AvK Parts email address are now routed into the Customer Assistance Center, so we will not lose sight of any enquiries from customers that do not have this new email address. Similarly, if customers have an existing direct phone number for contacting a Customer Assistance team member, then this number can still be utilised to maintain customer relationships.

Customers outside of these regions are unaffected by this change and should continue to contact their existing parts and service channels.