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Our Aftermarket value package consists of many elements and all have to be considered in the context of 3 main areas: Coverage, Capability, and Capacity.
In providing Coverage we ensure that we have global reach. This is achieved through our regional presence as well as through a global network of dealers, all of whom are selected and authorised by our own Aftermarket team. This approach ensures we are able to provide agile, responsive, worldwide service and parts support.
We strive to deliver effective, efficient and professional support to all of our customers. We demand high levels of Capability from our own people as well as our partners within the extended Aftermarket Channel. In having this capability we are able to provide customers with assurance that they are being provided with the highest level of technical, product support that is available.
Having established a global, capable network we need to ensure that we can provide continuity of support and this is achieved by effective management of the Capacity within our network. Whether this be supply of genuine STAMFORD or AvK parts, onsite field engineer support, product training or extended warranty, we are confident in our ability to be able to effectively respond when the customer calls.
Our worldwide channel for parts and service is backed up by the factory based teams who are able to coordinate and manage our global activity providing technical expertise and issue resolution support.